Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. This includes:

• Account information: name, email address, and password.
• Profile information: store details for sellers (e.g., store name, logo, location).
• Transaction & Listing data: products listed, purchases, sales, and swap activities.
• Messages: in-app communications between buyers and sellers, stored securely to facilitate transactions and safety.
• Usage & Device data: browser type, IP address, device identifiers, and how you interact with our platform.

2. Payments & Financial Data

Direct Marketplace Transactions: All payments for devices on All Apple 🇬🇭 Marketplace are handled directly between the buyer and the seller (e.g., cash, mobile money, bank transfer). We do not process, collect, or store buyer payment information for these transactions.

Seller Subscriptions: If you are a seller subscribed to a premium plan, your payment information is processed securely by our third-party payment provider. We do not store your full credit card or payment details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our marketplace services.
• Process transactions and send notifications.
• Improve and personalize user experience.
• Prevent fraud and ensure platform security.
• Communicate with you about platform updates and promotions.
• Comply with legal obligations.

4. Information Sharing & Marketplace Visibility

We do not sell your personal information. However, to make the marketplace function, certain data must be shared:

• Seller Profiles: As a seller, your store name, logo, location, ratings, and active listings are visible to the public.
• Buyer Information: When you message a seller, your display name is shared with them. Your email address and phone number are hidden by default unless you explicitly share them in a message.
• Service Providers: We share data with trusted vendors who assist in operating our platform (e.g., hosting, analytics).
• Legal Compliance: When required by law, court order, or to protect our rights and the safety of our users.

5. Data Retention & Deletion

Retention: We keep your account, messages, and listing data for as long as your account remains active, as needed to provide our services.

Account Deletion: You may request the deletion of your account and personal data at any time by navigating to your Account Settings or by emailing us at support@allapplegh.com.

Upon receiving a deletion request, we will purge your personal data within 30 days, except for information we are legally required to retain for tax, fraud prevention, or compliance purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights & Ghana Data Protection Compliance

We process your personal data in compliance with the Ghana Data Protection Act, 2012 (Act 843). You have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request the erasure/deletion of your personal data.
• Object to or restrict the processing of your information.
• Withdraw your consent at any time (where processing is based on consent).

To exercise these rights, please contact our Data Protection Officer at support@allapplegh.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. See our Cookie Policy for more details.

9. Children's Privacy

Our platform is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us so we can take immediate action to delete it.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at support@allapplegh.com